Terms of Service

These Terms of Service (“Terms”) apply when you use the Kats Coffee Korner website to browse our menu, place an order or pre-order, request a booking or catering quote, or join our loyalty program. By using the site, you agree to these Terms. If you don’t agree, please don’t use the site.

1. Who We Are

Kats Coffee Korner is a coffee business based in Los Angeles, California, serving handcrafted drinks to order, taking pre-orders, and offering coffee-cart service for events.

2. Orders & Pre-Orders

• Menu items, prices, and availability may change and can sell out. We’ll always show the current price before you confirm.
• When you place an order or pre-order, you’re asking us to prepare it for pickup at the time and place shown.
• Card payments are handled securely by Stripe. We also accept Venmo, Zelle, and cash where offered — those are recorded as your chosen method and settled directly.
• Please pick up pre-orders at the selected time. Because drinks are made fresh, we may be unable to hold or remake orders that aren’t collected.

3. Cancellations & Refunds

Our drinks are made to order. If something’s wrong with your order, or you need to cancel a pre-order, contact us as soon as possible at support@katscoffeekorner.com or (747) 264-6037 and we’ll make it right. Refunds are handled case by case.

4. Bookings & Catering Quotes

• Submitting a booking request is not a confirmed booking. We’ll follow up, and may send a quote with packages, add-ons, and terms.
• A booking is confirmed only once you accept a quote (or we confirm it with you directly). Any deposit, balance, and cancellation terms will be stated in your quote.
• Dates, times, and details are subject to availability until confirmed.

5. Loyalty Program

Our stamp/loyalty program lets you earn rewards on qualifying orders. Stamps and rewards have no cash value, are for personal use, and may change or end at any time. Rewards are applied at checkout when eligible.

6. Text Messages

If you opt in, we’ll text you order updates and loyalty messages. Texts are always opt-in; reply STOP to unsubscribe or HELP for help. See our SMS Terms and SMS Opt-In pages.

7. Acceptable Use

Please use the site only for legitimate ordering and booking. Don’t attempt to disrupt the site, misuse it, submit false orders, or infringe anyone’s rights.

8. Intellectual Property

The Kats Coffee Korner name, logo, photos, and site content are ours (or used with permission) and may not be copied or used without our consent.

9. Disclaimers

The site and our services are provided “as is.” While we work hard to keep information accurate and the site available, we can’t guarantee it will always be error-free or uninterrupted. If you have a food allergy or dietary need, please tell us before ordering.

10. Limitation of Liability

To the fullest extent permitted by law, Kats Coffee Korner is not liable for indirect, incidental, or consequential damages arising from your use of the site. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules.

12. Changes to These Terms

We may update these Terms from time to time. When we do, we’ll update the effective date above. Continuing to use the site means you accept the updated Terms.

13. Contact Us

Questions? Email support@katscoffeekorner.com or call/text (747) 264-6037.